![]() ![]() There is a 10% restocking fee for all non-apparel items listed above. Items subject to this policy are: Stand Up Paddle Boards, Umbrellas, Scooters, Electric Scooters, Electric Bikes, Bikes, and Chairs. Please call Customer Service at 855.655.2515 or email at you have any questions. The customer will be responsible for all shipping and handling fees, and those fees will not be included as part of the refund. Please refer to the size chart available on the site to assist you in purchasing the correct size. There is a 20% restocking fee for all wetsuits. is not responsible for lost or damaged packages. You may also send the merchandise back using any other traceable method at your expense. orders will have the option of a $4.00 an item return label fee which will be deducted from the total refund or credit if the provided label is used. In-person returns will have a $3.50/item processing fee.įor mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. Just bring your item(s) and your QR code in to your nearest return bar location and we’ll take care of the rest. Find your nearest location here!įor in-person returns, there’s no need to print or package anything. You have the choice to receive a printable return label or to return in person via Happy Returns. You may be compensated for the return shipping under these circumstances.Ĭlick 'Request A Return' below to look up your order. ![]() If the return is due to defective products, inaccurate product descriptions, or an incorrect order, please call Customer Service at 855.655.2515 or email to initiate the return. We cannot process store-bought returns at our warehouse.Īll refunds will be credited to your original form of payment within 7 to 14 days from the date your return was delivered to our warehouse. All in-store purchases must be returned to a store location and cannot be returned through online services. All orders placed on must be returned by mail to our warehouse and cannot be returned in-store. You can only initiate a return via our return portal after your order has been shipped. ![]() Items in new condition with all tags attached are not considered "final sale" and can be returned. Please note that we do not process exchanges at this time, only returns. If products purchased from do not meet your expectations, you may return them with the packing slip within 30 days from the date order was shipped. Free Ground Economy Shipping on US orders $150 +įree Ground Economy Shipping on order Excludes wetsuits & non-apparel items such as Stand Up Paddle Boards, Umbrellas, Scooters, Electric Scooters, Electric Bikes, Bikes, and Chair.įor more information please visit our Shipping page. ![]()
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